This policy explains how EnVivo Tickets handles information about website visitors, ticket buyers and authorized event organizers. For privacy requests, email info@envivotickets.com.
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When you contact us, we receive your name, email address, message and any company or venue you choose to include. A form delivery service sends your inquiry to our team by email. We use it to answer questions, prepare proposals and follow up. For a ticket issue, your event name, purchase email and order reference help us locate the order.
When you use an event sales page, the information requested depends on the event. It can include buyer and attendee contact details, selected seats or ticket types, order totals, payment status, ticket identifiers and check-in status. We use these details to fulfill orders, deliver tickets, manage admission, provide support and handle changes or disputes.
Payment services collect the payment details entered at checkout. EnVivo may receive transaction references, amounts and payment or refund status. The organizer may receive the buyer, attendee and ticket information needed to run the event. Review the event’s checkout notice for any additional questions, optional reminders or services you select.
EnVivo Tickets decides how to handle inquiries sent directly to us. For an event run by an independent organizer, the organizer decides which attendee details it requests and how it uses them to run the event. When we handle attendee records on its instructions, contact the organizer listed on your order confirmation about those records. If you need help identifying the organizer, email us with the event name.
If you follow a link to a venue or organizer website, review its privacy notice before submitting personal information there.
The assistant receives the question you type, your selected language and recent messages in the conversation. It can answer from EnVivo’s help material. When an automated response is needed, a service that generates text may process your question and recent conversation context. We use technical information such as an IP address to limit repeated requests.
For order-specific help, use our support form or email. Keep passwords, payment card numbers, banking details and private documents out of chat and inquiry messages.
For authorized accounts we process the login email, name, role, assigned events or venues, and account status. We use this information to grant or revoke access, send invitations and password-reset links, and show reports for assigned events. The password sign-in process stores a salted password hash. An optional identity sign-in may provide a verified email address and an account identifier.
A dashboard session periodically records its most recent connection time. Administrators use this signal to see whether an authorized account connected recently. Event reports may show ticket counts, order activity, sales totals and aggregated check-in and check-out times for events the viewer is permitted to access. Attendance reports use recorded scan times to show when guests arrived. The chart does not display attendee names, emails or ticket codes.
When an organizer assists with an onsite ticket sale, they select the performance date and then choose seats or tickets in that event’s secure checkout. The buyer’s name, email address and any other required contact details are entered there to complete the order and deliver tickets. Payment details are also entered within secure checkout. The dashboard does not collect these details in a separate preliminary form or place them in checkout links.
Session and security cookies support sign-in and protect account access. Browser session storage can remember the selected dashboard event and whether an inquiry was submitted. Infrastructure services may process IP addresses, browser and device details, request times and pages requested to deliver the site and detect abuse.
After an inquiry, the confirmation page can signal a completed form to analytics or advertising tools when those tools are configured. This signal identifies the form and the action. Event campaigns and external checkout pages may use different measurement tools or cookies. Use the privacy choices shown on the relevant page and your browser settings. Blocking essential cookies can prevent dashboard sign-in.
We share information as needed with event organizers and services that support hosting and security, forms and email, ticketing, payments, identity verification, automated assistance, or campaign measurement. What each receives depends on the feature you use. We may also disclose information to comply with legal obligations, resolve disputes or protect people and the service.
A link may take you to a social profile, an organizer’s website or another service. Review that service’s notice for activities it controls. EnVivo is based in Florida. Service providers may process information in the locations where they operate.
Where the law requires a legal basis, the reason depends on the activity. We use order details to fulfill ticket purchases, keep records when legally required, and use account activity to secure the dashboard where our legitimate interests permit it. When we rely on your consent, you can withdraw it for future use.
Retention depends on the purpose of the record. An inquiry may be needed for follow-up, an order for fulfillment, refunds or accounting, and an access record for account administration or security. Legal obligations, disputes and backup cycles may affect when a record can be deleted.
Account permissions limit dashboard access. Invitations and reset links expire, and authenticated sessions use secure cookies. Contact us if you suspect unauthorized access or receive an account message you did not request.
You can ask what information we hold about you and request access, correction or deletion. Depending on where you live and which laws apply, you may also request a portable copy, opt out of targeted advertising or the sale or sharing of personal information where applicable, or appeal a decision. When your browser sends a Global Privacy Control signal, this site skips its optional inquiry conversion tracking.
Email info@envivotickets.com with “Privacy request” in the subject. Describe the request and the email address connected to your inquiry, order or account. We may ask for reasonable verification. An authorized agent may need to show permission to act for you. If an event organizer controls the record, we may direct you to that organizer. Legal or security obligations may limit a request. To appeal a decision, reply to our response and explain what you would like reviewed.
To stop promotional messages, use the unsubscribe option in the message or contact us. Order confirmations, event updates and security messages serve a separate purpose.
Our website inquiry form, assistant and organizer accounts are intended for adults. An adult arranging tickets for a child should provide only the information the event requires. If you believe a child under 13 submitted personal information directly to us, email info@envivotickets.com so we can review it.
We may update this policy as our services or practices change. The date above identifies the current version.
EnVivo Tickets is a trademark of Related Media LLC. All Rights Reserved.
